We've Got Your Back.
No chatbots. No "did you restart your computer" scripts. Just experienced Linux engineers ready to help you succeed.
Or email us directly at support@leapjuice.com
How to Open a Ticket
We manage all support requests via our secure WHMCS Account Panel. This ensures your sensitive data stays encrypted and your request is routed to the right engineer immediately.
Log In
Access your dashboard at account.leapjuice.com.
Select "Open Ticket"
Navigate to the Support menu and choose the relevant department (Technical, Billing, or Sales).
Get a Response Today
Our team monitors the queue 24/7. You will receive a reply within 24 hours (usually much faster).
Support Tiers
Every customer gets our high-performance network. Higher tiers unlock faster access and dedicated personnel.
| Feature | Pro Plan | Premium Plan | Enterprise |
|---|---|---|---|
| Ticket Support | ✔ Included | ✔ Priority Queue | ✔ VIP Queue |
| Response Time | < 24 Hours | Same Day | Expedited |
| Knowledge Base Access | ✔ Unlimited | ✔ Unlimited | ✔ Unlimited |
| Account Manager | ✖ | ✔ Assigned | ✔ Dedicated |
| Direct Email Access | ✖ | ✔ Direct Line | ✔ Direct Line |
| Onboarding Style | Self-Service | Assisted | White Glove |
White Glove Onboarding
We don't just give you a login and wish you luck. For our Premium and Enterprise partners, we ensure you come out of the gate running.
- 🤝 Dedicated Account Manager: A real person you can email directly at
go@leapjuice.com. - 🚀 Migration Assistance: Moving from DigitalOcean or Cloudways? We'll help plan the move.
- ⚙️ Custom Configs: Need specific PHP settings or firewall rules? We handle the technical setup.